Looking for a lost item?

On a plane 

If you’ve misplaced an item while on a flight, please contact your airline directly. Click here for airline contact details.

Lost luggage  

For help with lost luggage please contact your airline directly. 

• Air Chathams +64 3 305 0209
• Air New Zealand 0800 224 872
• Cathay Pacific 0800 456 339
• China Southern Airlines 0800 895 539
• Emirates +64 3 357 3889
• Fiji Airways +64 3 357 3889
• Jetstar 0800 800 995
• Qantas +64 3 357 3889
• Singapore Airlines +64 3 357 3560 (Option 1)
• Sounds Air +64 3 520 3080
• United Airlines 0800 747 400
• Virgin Australia 0800 67 0000

In the airport terminal 

Items that have been lost and found within the airport terminal are stored with our Airport Services team. Submit a lost property form

Airport Services Office

Opening hours: Mon - Fri, 9.30am - 4.30pm, excluding public holidays   

Located on the Ground Floor, behind the Air New Zealand check-in kiosks

PO Box 14001, Christchurch 8544

These items will be disposed of within 48 hours (subject to our discretion):

• Food and non-alcoholic liquid
• Drink and drink containers
• Unsealed alcoholic liquids
• Stationery and pencil cases/colouring-in books
• Any item that might be a biohazard
• Empty, abandoned suitcases
• Passport holders (not passports)
• Neck pillows and bedding
• Medications
• Personal hygiene products, including makeup and toiletry bags
• Bank cards
• Vapes
• Loose adapters and cables
• Miscellaneous

These items are kept for 90 days:

• Keys
• Wallets
• Handbags
• Driver’s licences
• Jewellery and watches
• Mobile phones and electronic equipment
• Prescription glasses and sunglasses
• Cash
• Clothing/shoes/hats
• Prams and car seats
• Miscellaneous 

Passports and cash over $10,000 will be handed to Airport Police who can be contacted on +64 3 371 8070.

How to claim lost property

If your item is found, we'll provide you with a reference number. Then you or the person collecting on your behalf will need to present this, along with photo ID, to claim your item.

If you're unable to collect your item, you can send us a pre-paid, self-addressed courier bag, or alternatively you can contact courier company Pack & Send on +64 3 982 7250 or riccarton@packsend.co.nz and provide them with your reference number so they can collect the item for you.